We swap coins. Monero sits in the middle of every route.
Most exchanges now ask who you are. The ones that do not ask usually screen you anyway, quietly, and freeze what they dislike.
Both habits come from the same place. Somebody decided your money needs a chaperone.
We disagree, and the disagreement is the product.
Ask for documents. Ever, under any circumstance.
Screen a deposit. We do not look, so we cannot object.
Hold an order pending review. No review exists to pend on.
Keep a record after three days. What we never stored cannot be handed over.
Chains are public. That is not our policy and not our choice.
A payout leaves a trace on the receiving chain. Always. Whatever we do on our side, that trace exists.
What we control is the link between your deposit and that payout. We cut it three ways, every order, by default.
Nobody you need to trust by name.
Trust the key instead. Every order is signed with it. The canary is signed with it. Verify one, verify all of them.
A name would give you nothing a signature does not, and it would give somebody else something.
The canary stops arriving. That is the signal.
It is signed, dated, and carries a Bitcoin block hash — so it cannot be written in advance. A missing canary means more than a reassuring page ever could.